KLN Logistics Group Limited secured a major aftersales logistics contract with Arcelik Hitachi Home Appliances Sales Hong Kong Limited, managing a 15,000 square foot facility processing 800 service delivery orders per month. The partnership demonstrates how global logistics operators scale operations through comprehensive supply chain integration.
Contract Scope and Facility Operations
KLN won the contract to manage repair hub facilities setup, warehousing operations, aftersales delivery, installation and One Bell services for Arcelik Hitachi in Hong Kong. The facility spans 15,000 square feet dedicated to the Hitachi workshop and warehouse parts area.
The logistics provider handles the full spectrum of aftersales operations. From repair hub configuration through to final customer delivery and installation, KLN manages every touchpoint. The 800 monthly service orders require tight coordination across warehousing, logistics and customer service teams.
This contract shows the operational scale required for home appliance aftersales. Fast turnaround on repairs, parts availability and installation services drive customer satisfaction in this sector. KLN’s facility provides the infrastructure to deliver on those expectations.
Strategic Partnership Between Global Operators
Samuel Lau, Managing Director of Integrated Logistics at KLN, positioned the win as validation of the company’s supply chain capabilities:
“We are honoured to be selected by Arcelik Hitachi Hong Kong, a global leader in the home appliance industry. This partnership reflects our shared commitment to excellence, agility and digital transformation in supply chain management.”
— Samuel Lau, Managing Director – Integrated Logistics, KLN
Eiji Taninaka, Managing Director of Arcelik Hitachi Hong Kong, emphasised the critical role of responsive logistics in the home appliance sector:
“An efficient and responsive supply chain is vital to the success of the electronics and home appliance sector. KLN’s logistics expertise and regional strength will empower our distribution network to deliver exceptional aftersales support, ensuring customers in Hong Kong receive timely services and dependable solutions.”
— Eiji Taninaka, Managing Director, Arcelik Hitachi Hong Kong
KLN’s Global Logistics Footprint
KLN Logistics Group Limited operates across 59 countries and territories worldwide. Listed on the Hong Kong Stock Exchange under stock code 0636.HK, the company generated revenue close to HK$60 billion in 2024 for continuing operations.
The company holds constituent status in the Hang Seng Corporate Sustainability Benchmark Index, reflecting its operational standards and market position. KLN’s regional strength across Asia positions it to support international brands expanding operations in the territory.
This geographic reach matters for multinational partnerships. Arcelik Hitachi gains a logistics partner with established networks across multiple markets, enabling consistent service standards as the brand scales operations.
Arcelik Hitachi Joint Venture Background
Arcelik Hitachi Home Appliances was established on July 1, 2021 as a joint venture between two global home appliance manufacturers. Arçelik A.S. holds 60% ownership while Hitachi Global Life Solutions, Inc. owns the remaining 40%.
The joint venture combines Arçelik’s market presence with Hitachi’s technical expertise and brand heritage in home appliances. The partnership requires logistics infrastructure that matches the operational standards of both parent companies.
Aftersales Logistics Requirements
Home appliance aftersales operations demand specialised logistics capabilities:
- Parts inventory management across diverse product lines and models
- Repair hub coordination with trained technicians and workshop facilities
- Delivery and installation scheduling to customer locations
- Reverse logistics for failed units and warranty returns
- Service tracking systems providing visibility to customers and internal teams
The 800 monthly orders KLN processes represent significant operational volume. Each service request requires parts allocation, technician scheduling, delivery coordination and quality verification. Managing this workflow across 15,000 square feet demands tight operational discipline.
Digital Transformation in Supply Chain Management
Both KLN and Arcelik Hitachi referenced digital transformation as a shared priority. Modern aftersales operations increasingly rely on digital systems for service request management, parts tracking, technician scheduling and customer communication.
Digital platforms enable faster quote-to-service times. Customers track repair status online. Parts availability shows in real time. Technicians access job details and service history on mobile devices. The 800 monthly orders KLN handles require these digital workflows to maintain efficiency.
Supply chain visibility matters throughout the aftersales process. From initial service request through parts allocation, repair completion and final delivery, each milestone requires tracking and customer updates. Digital systems reduce manual coordination and improve response times.
Regional Logistics Strength in Asia
KLN’s selection reflects its established operations across Asian markets. The company’s presence in 59 countries and territories provides network coverage that international brands require when expanding regionally.
Hong Kong serves as a strategic logistics hub for brands serving Greater China and Southeast Asian markets. The territory’s infrastructure, regulatory framework and connectivity make it an ideal location for regional distribution and service operations.
KLN’s Hong Kong facility for Arcelik Hitachi demonstrates how logistics providers support brand expansion. The 15,000 square foot operation handles workshop services and parts warehousing in a single location, streamlining operations and reducing coordination complexity.
Implications for Home Appliance Sector
The KLN-Arcelik Hitachi partnership highlights operational requirements in the home appliance sector. Brands compete on product performance, but aftersales service drives customer loyalty and repeat purchases.
Fast repair turnaround, parts availability and professional installation services differentiate brands in competitive markets. The logistics infrastructure supporting these services directly impacts customer experience and brand perception.
Processing 800 monthly service orders requires consistent execution. Each customer interaction represents an opportunity to strengthen brand loyalty or risk losing future business. The logistics partner’s performance directly affects customer satisfaction scores and brand reputation.
Looking Forward
This contract strengthens KLN’s position in home appliance logistics. The partnership with a joint venture between two global manufacturers validates the company’s operational capabilities and service standards.
As home appliance brands expand across Asian markets, they require logistics partners with regional coverage and specialised aftersales expertise. KLN’s 59-country footprint and demonstrated capabilities in managing complex service operations position it for additional partnerships.
The emphasis on digital transformation from both companies signals continued investment in systems and platforms that improve operational efficiency and customer experience. Supply chain operators delivering speed, visibility and reliability will win contracts in this competitive sector.
